Published on May 19th, 2017 | by bitcoin0
Bitstamp Exchange: New Bitcoin Users have ‘Overloaded’ Us
Bitstamp has warned it is “overloaded” as a surge of users new to Bitcoin places a huge strain on its resources.
In an announcement Wednesday, Bitstamp said the number of such users was “exerting significant pressure,” and it had shut down its telephone support altogether to divert staff elsewhere.
Latest info on support and verification https://t.co/mz4OERuyXJ
— Bitstamp (@Bitstamp) May 17, 2017
Users appear to have been caught unawares, Cointelegraph received a message asking for clarification of the lack of available support from the exchange.
Slow confirmation times are likely adding to the workload for exchanges such as Bitstamp through fielding complaints from users assuming the fault lies with the recipient.
Further worries came from altcoin exchange Poloniex, which said it had seen a 600 to 640 percent increase in users and transactions since January.