Published on May 20th, 2018 | by bitcoin0
Update: Our commitment to supporting coinbase customers.
As part of that consumer demand for our services increased by 40x and we experienced transaction volumes in November and December of that year that grew by 295%.
We viewed last year’s unprecedented growth as an opportunity to analyze our systems and build a plan to ensure we’re providing the level of service to our customers that meet the highest standards for support.
We needed to hire more people to meet the growing demand for support and education.
This led to many customers experiencing long wait times from our support team.
As always, thank you for being customers.